Gujarat e-nagar Urban Citizen Service and Online Payment Service Portal

Gujarat is one of the leading states in the implementation of key e-Governance infrastructure, policies, and projects. The State’s approach is often best summed up as “Think Big, Start Small and Scale Fast”. 

The three fundamentals that characterize Gujarat’s e-governance initiative are Responsiveness, Transparency, and Accountability. At the State, Level eNagar Portals were designed and developed for online citizen-centric services to urban local bodies. 

eNagar project provides a good range of services to the citizens like Sops and Establishment, Complaints and Grievance, Registration of Birth, Death, & Marriage, Professional Tax, Building Permission, Estate Management, Hall booking, etc.. with online payment gateway facilities.

eNagar project has transformed the way citizens perceive the executive machinery. regardless of his place of habitation, a citizen can visit the online eNagar portal and complete all payments of fees/taxes/charges, online registration and certificate, etc. the target of providing single point windows fixing of common information and communication technology infrastructure by the government.

Objectives:

The objective is to possess a price & time-efficient, transparent, and scalable Web-based citizen-centric service and back-office operation network which is definitely distributable and customizable for further replication altogether Municipalities across Gujarat.

Make all Government services accessible to the commoner in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services to understand the essential needs of the commoner.

Enhance citizen service through efficient, responsive, and transparent eGovernance systems which reduces the time frame for approving and fast realization of the revenue.

Standardize eGovernance solutions across different ULBs, on interoperable technology platforms with compatibility for forward and backward integration.

The government of Gujarat has launched the e-Nagar project to bring all the Urban Local Bodies at par on a standard platform with reference to e-governance and m-governance. A centralized solution is anticipated to bring citizen-centric services and solutions for ULBs alongside tailoring of existing applications of varied Municipal corporations/ULBs to the present centralized platform.

In this context, Urban Development & Urban Housing Department has appointed Gujarat Urban Development Mission as a Nodal Agency for e-Nagar Project. Total 170 locations (162 Municipalities and eight Municipal Corporations) are covered in eNagar Project.

eNagar Project covers 10 Modules with 52 services as below:

1. Property Tax 

2. Water & Drainage 

3. Building Permission 

4. Registration of Marriage 

5. License module 

6. Professional Tax

7. Complaint Module / Grievance redressal

8. Fire & Emergency Services

9. Land & Estate Management

10. Hall Booking

E Nagar Objective::

The District Collectorate directly represents the state government at the district level. This is where the implementation of government policies and plans takes place. The citizens of the district come in contact with the district collector's office regarding any work. The Collector holds a high position in the hierarchy of the district administration. Thus, the main objectives of the Collectorate as the central pillar of the district administration are as follows.

Gujarat e-nagar urban citizen service and online payment service portal

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